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Who are we?
This website https://www.limex.co.uk/ (the “Website”) is owned and operated by British Sugar PLC (registered in England and Wales under company number 315158) (called in this notice “we”, “our” or “us”).
Purpose of this notice
This privacy notice tells you about the information we collect about you when you visit our Website or otherwise provide us with information. It also tells you how you can exercise Your Rights (including the right to object to some of the data handling we carry out). More information about your rights and how you can exercise them is set out in the “Your Rights” section below.
What personal data do we collect?
Site traffic data and information about your computer
How do we use this data?
When you browse our Website, we use cookies to collect:
Information about your use of our Website
We collect standard internet log information and details of visitor behaviour patterns.
We use this information to record visitor numbers, their use of different areas of the Website and any useful features or links. We do not use this information in any way that would identify you personally.
We use a third party, Google Analytics and Tag Manager, to collect this information but it is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website;
Information about your computer
This includes your IP address, operating system and browser type.
We use this information to help maintain the security of our Website and to identify trends so that we can improve its performance.
We also use this information to customise the Website according to your interests and to ensure the Website’s content is presented as effectively as possible for you.
We do not use this information in any way that would identify you personally.
Data we collect using non-essential cookies is used on the basis of your consent. Any other information that we collect about your use of our Website is used on the basis that this is necessary for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security.
For more information about how we use cookies on our Website, see our Cookies Policy.
How long do we keep this information for?
We will only keep information about your visit to our Website for as long as is necessary for the purposes we’ve mentioned. Typically we delete user browsing information every quarter. See our cookies policy for more information. https://www.britishsugar.co.uk/legal/cookies
Who do we share this information with?
We share information about visitors to our Website with service providers who help us administer and manage the Website.
Information we collect about your use of our Website is stored within, and not transferred outside of the United Kingdom.
How do we use this data?
You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘Contact Us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
How long do we keep this information for?
We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 12 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.
Who do we share this information with?
We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint. Otherwise we will not share your information with any third party unless: we have your permission; we are required to do so by law;
This is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Where do we transfer this information to?
Information you send us via our Website is stored within, and not transferred outside of the UK.
How do we use this data?
We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.
We will only contact you for marketing purposes by email and/or SMS if you have consented to this.
When we use your data for our direct marketing purposes we do so for our legitimate interests in promoting our business and the goods and services we offer.
How long do we keep this information for?
We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. You can tell us to stop using your details for marketing purposes by contacting us at limex@britishsugar.com and can opt out of email marketing at any time by using our unsubscribe feature.
Who do we share this information with?
Where necessary we share this data with our suppliers and service providers.
Otherwise we will not share your information with any third party unless:
we have your permission; we are required to do so by law;
This is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Where do we transfer this information to?
Information we hold for direct marketing purposes is stored within, and not transferred outside of, the UK.
How do we use this data?
If you choose to use our ‘Contact Us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.
Specifically for performing our soil sampling service we use GPS data to locate fields where soil sampling is to take place, as well as using contact information to soil sampling coordinators and samplers to arrange sampling with customers.
How long do we keep this information for?
We will only keep your information for as long as is necessary in order to manage your query. We usually keep soil sampling records for 6 years. Where there there is a contract between us, or where we need to obtain legal advice in order to respond to a complaint, we may need to retain a record of our communications for up to 6 years.
Who do we share this information with?
We will share your data with our service providers and our professional advisers if this is necessary in order to deliver the soil sampling service, resolve a query or complaint. Otherwise we will not share your information with any third party unless: we have your permission; we are required to do so by law;
This is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Where do we transfer this information to?
Information you send us via our Website is stored within, and not transferred outside of the UK.
How do we use this data?
If you supply your BASIS number as part of our ‘Contact Us’ feature or when completing an activity on the website that is eligible for BASIS CPD points, your BASIS number will be shared automatically with BASIS in order to record your points against your BASIS profile
No other personal information is shared with BASIS
How long do we keep this information for?
We usually keep BASIS records completed through the website for 1 year.
Who do we share this information with?
We will share your BASIS number with BASIS only if you provide your BASIS registration number. Otherwise we will not share your information with any third party unless: we have your permission; we are required to do so by law;
This is necessary so that we can enforce our terms of use, rights or property or the rights or property of any third party; or this is necessary in connection with the sale of our business or its assets (in which case your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners).
Where do we transfer this information to?
Information you send us via our Website is stored within, and not transferred outside of the UK.
Your Rights
You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.
If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.
In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
If you wish to exercise any of these rights you should contact us at limex@britishsugar.com
Contacting us and your rights of complaint
Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the National LimeX Manager: glenn.carlisle@britishsugar.com.
If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
This privacy notice was last updated August 2021.
LimeX is a division of British Sugar PLC
Website by Tin Fish Creative
British Sugar plc
Registered in England
No. 315158 at Weston Centre
10 Grosvenor Street
London W1K 4QY